How to complain

We pride ourselves on providing the very best service to clients and hope we’ll never give you cause to complain. But if you need to raise a complaint, you can contact us at:

The Chief Operating Officer
PSG SIPP Limited
Unit F1
Avonside Enterprise Park
New Broughton Road
SN12 8BT
Tel: +44 1249 280020

If you are not happy with our response to your complaint, you can refer the matter to the Financial Ombudsman Service (FOS) for free at:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange
E14 9SR
Tel: 0800 023 4 567*

Please note that if you do refer your case to FOS, you must do so within 6 months of receipt of our final response. As a firm regulated by The Financial Conduct Authority we adhere to their strict procedures about how complaints should be handled.

* This number may not be available from outside the UK – so please call +44 20 7964 0500. They will be happy to phone you back, if you’re worried about the cost of calling.