Please be aware that we are currently experiencing a high volume of enquiries and would really appreciate your patience while we work through these. Be assured that we’re working as fast as possible to get back to you. We respond to queries in the order they’re received, so please avoid chasing for updates as, ultimately, this will only delay our ability to get back to you as quickly as we can.
The easing of the lockdown has permitted us to begin a phased return to our offices. However, much of our team continue to work from home and those that are, will not yet be contactable by phone. Please do start to use our main office number so that you can talk directly to us, but be prepared to use email if and when necessary. We will continue to update you on our progress with getting the office populated, but it’s worth noting that we are also trialing some innovative ways to get our phone lines fully back up and running, wherever anyone is working from.
One of the fresh challenges thrown up by this need for new ways to work is the increased volumes of email traffic. We acknowledge and respect the pressures that Advisers and their Clients face and we want to continue to work with all our partners and clients to achieve the best possible outcomes for them. One of the biggest impacts you can have in making this possible is to be equally respectful and understanding when contacting us.
Please consider the volume of emails you send to us and the frequency. We assure everyone that we are working as fast and as diligently as we can to process everything that comes in and on a priority basis.
We really appreciate your continued understanding and cooperation during this, still very difficult, time.
Please stay safe, happy, and healthy.
The PSG Team
